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Chat InformationYou are now chatting with ‘Don Ray’
charles: hi
Don Ray: Hi Charles. I apologize for the wait time. My name is Don, how are you today?
charles: my new hosting account… website cant show up.
charles: http://www.dot5hostingreviews.org/
charles: DNS already been changed about 4 days.
Don Ray: Okay.
charles: i am using ns1.dot5hosting.com , ns2.dot5hosting.com
Don Ray: Can you please provide me with exact account username which the domain name ‘dot5hostingreviews.org’ is associated?
charles: xxxxxxx
Don Ray: Okay.
Don Ray: Could you please provide me the exact URL of the page from where you have entered the Live Chat?
Don Ray: Did you receive my last message?
charles: … what do you mean? i get to this live chat at dot5hosting.com homepage
Don Ray: Okay.
charles: found whats the problem with http://www.dot5hostingreviews.org/ ??? even after i updated the dns (4 days ago) and uploaded all new content…. now website cant even show up, and ping to URL failed as well.
Don Ray: I have checked the account ‘charlesgan’ and was unable to trace the domain name ‘dot5hostingreviews.org’ .
charles: its the primary domain name that i sign up the accoutn with!
Don Ray: Your domain name ‘dot5hostingreviews.org’ is not associated under the account ‘xxxxxxxx’.
charles: ok… then i have to add this domain to my account for it to work?
Don Ray: Yes, sure.
Don Ray: To add the registered domain name to the account, please follow the steps given below:
Don Ray: 1. Log into the Control Panel with the account username and password.
Don Ray: 2. Click on ‘Add Registered Domain to Account’ under the ‘Domain’ section.
Don Ray: 3. Enter the domain name and click on the ‘Add Domain’ button.
Don Ray: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Don Ray: Thank you for the authentication.
charles: i am getting error now… for my wordpress site.
charles: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, support@dot5hosting-inc.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.
Don Ray: Okay.
Don Ray: I have checked your account and noticed that you have not enabled the CGI in your account.
Don Ray: This is the reason you are experiencing the ‘Internal Server Error’ message.
charles: how to enable it?
Don Ray: You can enable CGI by following the steps given below:
Don Ray: 1. Log into the ControPanel with your account username and password.
Don Ray: 2. Click on ‘CGI and Scripted Language Support’ under ‘Scripting and Add-Ons’
Don Ray: 3. Click on ‘submit’ to enable the CGI.
Don Ray: You Web site will work fine within few minutes.
Don Ray: I am sorry for the typo* your .
charles: ok.. enabled it… will wait minutes n try after.
charles: its ok. thanks for your help.
Don Ray: Sure.
